Reference

Your data rules at bet365mx

Account setup, DANA, OVO, GoPay and QRIS wallet records, and session checks are covered by this Privacy Policy before you enter the lobby.

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bet365mx Your data rules at bet365mx
CONTACT PATHS

Privacy help through real service channels

Questions about this Privacy Policy should go through the same account-aware routes you use for wallet or login help. That lets us verify you without asking for full payment screenshots in public chat. Keep your registered phone or email ready, and include the date of the account action you want us to check.

Team online

Live chat privacy desk

Use live chat from 09:00 to 23:00 WIB when you need a privacy request tied to login, wallet records or device sessions. Start from Account > Help so we can see your signed-in account context.

Email request trail

Email us when you need a written copy of your request, such as data correction, cookie questions or retention checks. Include your username, registered email and the payment rail involved, such as QRIS or DANA.

Account settings path

Open Account > Privacy & Security on mobile or desktop to check saved contact details, active sessions and device entries. If anything looks unfamiliar, message us before making another wallet action.

DATA HANDLING

What we keep and why

We run privacy checks around account steps you can see: registration, login, wallet activity, game-session records, cookies and support history.

Account details

We store your name, username, contact details and verification status so your login and wallet match one account. If your phone number changes, update it before requesting a withdrawal or privacy change.

Payment records

DANA, OVO, GoPay and QRIS references are kept to match deposits, withdrawals, reversals and help cases. We do not show these references in the lobby or use them as public profile details.

Cookies

Cookies help keep you signed in, remember language choices and detect unusual session movement between devices. You can clear browser cookies, but you may need to log in again afterward.

Game session logs

When you open Live Baccarat, Super Bingo, Fishing God or sportsbook markets, session records may note time, balance movement and table or market reference. These records help resolve account questions accurately.

Retention checks

We keep records only for operational, security and legal needs, then remove or de-identify them when they are no longer required. Retention periods may differ for wallet records, support cases and login events.

Change requests

You can ask us to correct personal details, explain stored records or review device access. We may verify your identity first through your registered email, phone number or recent wallet reference.

Common privacy questions before joining

Clear privacy answers matter before you open an account. Below we explain the requests we receive most often from Indonesia customers, including wallet data, cookies, account access and how to contact us when a record needs checking.

We collect registration details such as your name, username, contact details, login records and verification status. We also keep wallet references when you use DANA, OVO, GoPay or QRIS for account activity.

We keep payment references to match wallet actions with your account, check failed or delayed transactions, process withdrawal checks and answer support questions. These records are treated as private account records.

Yes. Contact us through live chat or email with your username, registered contact detail and the field that needs correction. We may ask for an account check before changing sensitive details.

Cookies help keep your session active, remember basic settings and detect unusual device changes. If you clear cookies on Chrome, Safari or another browser, you may be asked to log in again.

Yes. When you open Live Baccarat, Queen of Bounty, Fishing God or similar rooms, session logs may record timing, balance movement and game reference. We use that for account accuracy and dispute checks.

Go to Account > Privacy & Security from mobile or desktop and look for current sessions or recent device activity. If a device is unfamiliar, contact live chat before making another wallet action.

Live chat is available from 09:00 to 23:00 WIB for signed-in account checks. For a written trail, email your privacy request with your username, registered contact detail and the record you want reviewed.

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